FAQ
Frequently asked questions
Need help? We have the answers. Our team is here to handle each and every one of your requests.
Contact us
Choose a city or enable location services, specify a theme or restaurant name, select your date and number of guests, then confirm your booking in just a few clicks.
Our fees cover all the steps taken to secure your reservation (contacting the venue, negotiating, etc.). If the restaurant cannot accommodate you, we work together to find an alternative that suits your expectations. Our terms are transparent and your complete satisfaction remains our top priority.
Yes, you can modify or cancel an existing reservation by contacting our team directly by phone or email. Our customer service is available 24 hours a day, 7 days a week to assist you and process your request as quickly as possible.
With Rezzya, enjoy a tailored service, simplified access to the most popular venues and personalised recommendations to find the best travel opportunities (train, flight).
We accept all major bank cards (Visa, Mastercard). Every transaction is fully secured to protect your personal and banking data.
Our advisors have real-time access to an extensive partner network, allowing us to present you with availability and competitive prices, including current promotions. All details remain subject to confirmation before finalisation.
You can reach us via our online form, by email, by phone or from your personal account. Our team is available 24 hours a day, 7 days a week to answer all your questions.
Purchases are made directly with the rail operators. We send you a link to their official website so you can complete your order securely.
The process is the same as for train tickets: we gather your travel details and direct you to a trusted platform specialising in air travel. The purchase is always completed directly with the relevant airline.
- You provide us with your journey details.
- We review the available options and present our recommendations.
- You choose the option that suits you best, then complete your purchase independently.
Absolutely. Our team identifies the most suitable accommodation for you based on your criteria (location, budget, availability). You then receive a secure link to confirm your booking directly with the hotel.
Through Rezzya, get priority access to concerts, festivals, shows and sporting events (football, tennis, F1, etc.). We present the best available seats and send you a secure link to complete your purchase.
Simply provide your pickup address, destination and preferred time. We contact our partners to arrange your transfer and will send you the confirmation along with your driver's details.
You have an active subscription taken out through Rezzya and wish to cancel it? Go to the cancellation page, enter the email address used when you registered or made your booking, then click Cancel. Cancellation takes effect immediately.
A charge labelled "Rezzya" most likely corresponds to your active subscription on the Rezzya platform. This reference appears as soon as the service is active, whether on a standard or premium plan. If this charge is unfamiliar, it is possible that your trial period ended without a prior cancellation on your part, triggering the automatic renewal of the subscription.
Go to the login page and select Forgot password to reset your credentials. If the issue continues, feel free to contact us via the contact form and we will get back to you as soon as possible.
Following your cancellation request linked to Rezzya, an official confirmation email will be sent to you specifying the effective end date of your subscription.
Get in touch
Need help? We have the answers.
Our team is here to handle each and every one of your requests.
To cancel your subscription, go to the Cancellation page and enter the email address associated with your plan. You can complete this process directly on the Cancellation page.
